See our Frequently Asked Questions

 

Our hotel does not offer free shuttle service from the airport. You can find information on low-rates transfers on the home page of our website www.eixhotels.com.

The hotel is for adults only, children are not allowed.

Half board includes breakfast and dinner. Drinks for dinner are paid separately.

Reservations must be made through the website's online form. For changes or later cancellations, you will find a link on your booking coupon. If this link does not work, you can contact us by replying to the reservation confirmation by e-mail or writing to reservasalcudia@eixhotels.com.

The check-in is available from 14.00 on the day of arrival. If the room is vacant before this time, we can advance the check in. Check-out must be done before 12:00. If you need to postpone the check-out, please contact the reception. This additional stay is always subject to availability and may incur additional costs for you.

Yes, the concierge service is open 24 hours a day, seven days a week.

The minimum age to reserve or check-in on your own is 18 years.

There is a law according to which we have to charge a "sustainable tourism tax". The official price per person per night in a 4 star hotel from May to October is 3,30 €. From November to April it is 0,83 €.

Yes, both in the rooms and in public areas.

The breakfast buffet is open from 08:00 to 10:30.

The evening buffet is open from 18:30 to 21:00.

Yes, at the reception they can offer you contact to several car rental companies.

There is ample free public parking right in front of the hotel.

Yes, you can easily book your dinner in the reception or directly at the restaurant.

Yes, there are gluten-free and lactose-free foods as well as information on all foods. However, if you suffer from allergies or intolerances, please contact the chef of the restaurant to remind him.

The Eix Alcudia is just 150m from one of the most beautiful beaches on the island.

Yes, the hotel has a small SPA and wellness center with Jacuzzi, sauna, solarium and relaxing or sports massage service.

The SPA is open from 12:00 to 19:00, seven days a week.

The SPA facilities can be used by hotel guests for free. Massages are chargeable.

Yes, we have a small gym with everything you need to stay in shape.

No, but there are two very complete supermarkets and a shopping area just 150 meters from the hotel.

No, the main pool is not heated.

Yes, the hotel has several elevators.

No, the hotel is for adults only.

No, you are not allowed to smoke in the hotel rooms.

Yes, there is a physical connection to the Internet. The reception staff will help you with the printing.

Yes, the rooms have these products so you do not have to take yours with you.

Yes, you will only be asked for a deposit that will be refunded when you return the towel.

Yes, please specify this when booking.

No, the EIX Alcudia is only for adults.

Yes, the reception can arrange the rental of bicycles of all kinds.

You can’t take your bicycle to your room. There’s a special garage for bicycles at your disposal.