Identification of the information society service provider

In order to comply with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (Ley 34/2002 de Servicios de la Sociedad de la Información y Comercio Electrónico), we inform the User of our details:

Website/s: www.eixhotels.com.

Entity: PLATJA DORADA SA

Trade Name: EIX PLATJA DAURADA HOTEL & SPA

Address: Passeig Colon s/n - 07458 - Can Picafort - ILLES BALEARS

Tax ID: A07189079

Phone: +34 971 50 90 47

Email: rgpd@eixhotels.com

Registered in the commercial registry of Palma de Mallorca (Registro Mercantil de Palma de Mallorca): Volume 590; book 508; section 3rd; sheet 149; page PM-10283

Purpose

The provider, responsible for the website, provides Users with this document to fulfill the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico) (LSSI-CE), and to inform all website users about the conditions of use of the website.

Anyone accessing this website assumes the role of a user, committing to strict compliance with the provisions herein and any other applicable legal requirements.

The provider reserves the right to modify any information on the website without the obligation to give prior notice or inform users, with publication on the provider's website being deemed sufficient.

Responsibility

The provider disclaims any responsibility for information published on its website, provided that such information has been manipulated or entered by a third party unrelated to it.

This website may contain links to third-party content. As the provider cannot always control the content entered by third parties on their websites, it assumes no responsibility for such content. In any case, the provider declares that it will promptly remove any content that may violate national or international law, morality, or public order, proceeding to immediately remove the redirection to such website and informing the relevant authorities of the content in question.

The provider is not responsible for information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks, or any other means allowing third parties to independently publish content on the provider's website.

This website has implemented relevant security measures to ensure the confidentiality, integrity, and availability of information. We use the HTTPS (SSL) protocol to establish a secure communication channel between the server and the user for the transmission of personal data. Providing this service through a secure server ensures the confidentiality of the information exchanged between the user's computer and the server, as an encrypted connection prevents thirdparty access to the transmitted information. This website has been reviewed and tested to function correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility of certain programming errors, force majeure events, natural disasters, strikes, or similar circumstances that may make access to the website impossible.

Intellectual and Industrial Property

This website, including, but not limited to, its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, and graphics, is the property of the provider or, if applicable, has a license or express authorization from the authors. All website content is duly protected by intellectual and industrial property regulations and, where applicable, registered in the corresponding public registries.

Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and commercialization of the content of this website requires the prior written authorization of the provider. Any unauthorized use by the provider will be considered a serious infringement of the intellectual or industrial property rights of the author.

Designs, logos, text, and/or graphics not owned by the provider and appearing on the website belong to their respective owners, who are responsible for any possible disputes that may arise regarding them.

The provider acknowledges the corresponding industrial and intellectual property rights of the owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the provider over them, nor does it imply endorsement, sponsorship, or recommendation by the provider. To report any possible breaches of intellectual or industrial property rights or any content on the website, you can do so through the email or phone indicated in the provider's identification section of this legal notice.

Accuracy of Information and Minors

All information provided by the User must be truthful. For this purpose, the User guarantees the authenticity of the data communicated through the forms for the subscription of Services. It is the responsibility of the User to keep all information provided to the provider permanently updated so that it reflects their real situation at all times. In any case, the User will be solely responsible for false or inaccurate statements made and for any harm caused to the provider or third parties.

Regarding the use of the services on this website, minors must always obtain the prior consent of their parents, guardians, or legal representatives, who are ultimately responsible for all actions taken by the minors in their care. The responsibility for determining specific content that minors access lies with those responsible, and if they access inappropriate content on the Internet, mechanisms such as computer programs, filters, and blocks should be established on their computers. Although not infallible, these mechanisms are particularly useful for controlling and restricting the materials that minors can access.

Access and Use Conditions

Access to this website is free and open to the User, who agrees to use this website in accordance with the law and this legal notice, as well as with morality and good customs. To this end, the User will refrain from using the page for illegal or prohibited purposes, harmful to the rights and interests of third parties, or that may in any way damage, disable, overload, deteriorate, or prevent the normal use of the computer equipment or documents, files, and all kinds of content stored on any computer equipment of the provider. In particular, and by way of example but not exhaustively, the User undertakes not to transmit, disseminate, or make available to third parties any information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software, and, in general, any material that:

(a) is contrary to, despises, or infringes upon the fundamental rights and public freedoms constitutionally recognized, in international treaties, and other applicable regulations;

(b) induces, incites, or promotes criminal, denigrating, defamatory, violent, or generally unlawful actions;

.(c) induces, incites, or promotes discriminatory actions, attitudes, or thoughts based on sex, race, religion, beliefs, age, or condition;

(d) is contrary to the right to honor, personal or family privacy, or the image of individuals;

(e) in any way harms the credibility of the provider or third parties; and

(f) constitutes unlawful, deceptive, or unfair advertising.

Applicable Law and Jurisdiction

For the resolution of all disputes or issues related to this website or the activities carried out therein, Spanish law will apply. The parties expressly submit to Spanish law and the courts and tribunals of the domicile of the person responsible for this website are competent to resolve all conflicts arising from or related to its use.

Through our online reservation service, you are hiring a reservation of a touristic room, submitted to the following conditions.

The following General Conditions stablish, among with the rest of terms and conditions, the legal framework that regulates the hiring and reservation of a room through the website www.eixhotels.com. This webpage belongs to Platja Dorada SA , NIF/CIF: A07189079, Address: Passeig Colon sn, (07458) - Can Picafort - Santa Margalida, Phone number: +34 971 851366. Fax: +34 971 851403. E-mail: lopd@eixhotels.com. Registered in the commercial registry of Tomo 590; libro 508; sección 3ª; folio 149; hoja PM-10283..

Platja Dorada SA activity is offering hotel services. For further information, you may contact us in Phone +34 971 851366 or lopd@eixhotels.com.

This hiring conditions regulate the terms for the hiring of the offered products by the company through their website and the related economic remuneration and/or payment done by the client.

The company offers to the addressee, before the procedure starts and through techniques that are adequate to the used communication medium, easily, freely, and permanently, clear, comprehensive, and unequivocal information about the following.

A) The different procedures that need to be followed to accept these General Hiring Conditions.

B) Electronic files of these general hiring conditions, thus being accessible at any time.

C) The company uses technical media that the client is able to use in order to correct and identify errors.

D) The language in which this conditions will appear is English.

E) Before starting the procedure, the company offers the client the general hiring conditions so they can be stored and reproduced by the client.

F) The online hiring of the offered products by the company through this web will be subject to what appears in the legal notice of the webpage.

G) These general hiring conditions have been elaborated in agreement with what is established in law 34/2002, of information society services and electronic commerce. The law 7/1998 of general hiring conditions, Royal decree 1906/1999 for which phone or electronic hiring is regulated with general conditions in development of article 5.3 of law 7/1998; the Legislative Royal Decree 1/2007, of November 16, for which the combined text of the General Law of the defense of consumers and users is approved and other complementary laws; .

H) For the acquisition and/or reservation of any of the services of hotel rooms of the company through the webpage these conditions must be accepted without reservations, and including all of these conditions, along with the Particular Conditions that are applied to each reserved and/or hired product.

I) The Company informs that the procedures to hire the offered services of room reservations are those that are described in these conditions, as well as those that are specified in the webpage through the customer’s navigation, so the client declares to know and accept such procedures as needed to reserve and/or hire the offered services of room reservations.

J) All the information offered throughout the hiring process will be stored by the company. Any modification or correction of the client’s acquired data must be done as stated in the Webpage.

K) By sending these data, clients give their consent to have their data treated by the company in order to the client’s acquisition and/or hiring of the services of room reservation that the company sells.

L) The client hires and/or reserves the company services of room reservations, and the company accepts the assignment of selling the selected services of room reservations in the web, as stated in these general conditions.

M) The seller keeps the right to modify unilaterally these conditions, without that affecting the services of room reservations or promos that were hired before such modification.

The seller of the hired services by the user is Platja Dorada SA , a hotel company that provides services of room reservation.

www.eixhotels.com is registered under the name of Platja Dorada SA . The commercial brand is correctly registered under the name of the Company.

1. These conditions have as their main aim to state the conditions that apply when selling and hiring products in www.eixhotels.com. These conditions will regulate the contractual relationship of buying/selling and/or the generated hiring between the Seller and the Hirer at the moment in which the latter accepts the corresponding tick-box at the buying/hiring online process. The characteristics of the hired/bought products are shown in the web.The characteristics of the hired services will appear in the webpage, as well as the particularities of each transaction that can be done in this webpage, always in English.
2. Hiring any products through the webpage implies the complete acceptance and subjection to these General conditions.
3. The company through the webpage provides services for room reservation/purchase. This transaction will be ruled by the Hiring Conditions specified here and the Particular conditions that are applied to the acquisition and/or hiring of each product.
4. The applicable prices to the hired/reserved products are those indicated in the website at the time of the hiring and/or acquisition, and:

   Offers are correctly shown and identified indicating the Price before the offer and during the offer.

5. All media and technical requirements that are required to access the webpage and the offered services of room reservations will be full responsibility of the user.
6. Once accessing the web, to continue to reserve and hire any services of room reservation, Users Will follow any indication and instruction that appears in the webpage, filling for this the acknowledgement of having read and accepting the General Conditions, as well as any particular condition that applies.

Website rate.

Payment at the hotel on arrival.
Guarantee Credit card
Free cancellation up to 48 hours before arrival.
Cancellation less than 48 hours before arrival will be charged 1 night
No show without canceling the reservation will be charged 100% of the reservation

Prepament Rate

Payment by credit card or bank transfer at the time of booking.
Free cancellation up to 7 days before arrival (100% refund)
Cancellation less than 7 days before arrival has a 50% cancellation fee (50% refund)
No show without canceling the reservation will be charged 100% of the reservation

Non Refundable Rate

Payment by credit card or bank transfer at the time of booking.
Cancellation at any time has a 50% cancellation fee (50% refund)
No show without canceling the reservation will be charged 100% of the reservation