See our Frequently Asked Questions


Our hotel does not offer free shuttle service from the airport. You can find information on low-rates transfers on the home page of our website

Children aged 0 to 1 year old stay free of charge.

Half board includes breakfast and dinner. Drinks for dinner are paid separately.

Reservations must be made through the website's online form. For changes or later cancellations, you will find a link on your booking coupon. If this link does not work, you can contact us by replying to the reservation confirmation by e-mail or writing to

The check-in is available from 14.00 on the day of arrival. If the room is vacant before this time, we can advance the check in. Check-out must be done before 12:00. If you need to postpone the check-out, please contact the reception. This additional stay is always subject to availability and may incur additional costs for you.

Yes, the concierge service is open 24 hours a day, seven days a week.

The minimum age to reserve or check-in on your own is 18 years.

There is a law according to which we have to charge a "sustainable tourism tax". The official price per person per night in a 4 star hotel from May to October is 3,30 €. From November to April it is 0,83 €.

The breakfast buffet is open from 07:45 to 10:45.

The evening buffet is open from 18:30 to 21:30.

Yes, at the reception they can offer you contact to several car rental companies.

Yes, in the streets near the hotel there is space to park with no charge.

Yes, there are gluten-free and lactose-free foods as well as information on all foods. However, if you suffer from allergies or intolerances, please contact the chef of the restaurant to remind him.

The EIX Lagotel Holiday Resort is 800m from the beach. We have a free shuttle service from the beach to the hotel every 30 minutes.

With more than 1900m2 of swimming pools, our hotel is focused on family vacations and does not have a SPA, but if you want to relax we invite you to visit our Náutic pool-bar, for adults only, where we have a Jacuzzi and massage water jets. We also have a sauna. Its price is € 10.00 (max. 3 people) plus € 5.00 deposit. Should you want to use it, please go to reception and check availability.

Yes, we have a small gym with everything you need to stay in shape.

Yes, we have a small supermarket for you to have everything you need during your vacation.

No, the outdoor pools are not heated.

Yes, the hotel has several elevators.

Yes, there is a children's club and entertainment program for children with professional monitors.

No, you are not allowed to smoke in the hotel rooms.

Yes, there is a physical connection to the Internet. The reception staff will help you with the printing.

Yes, the rooms have these products so you do not have to take yours with you.

Yes, you will only be asked for a € 10.00 deposit that will be refunded when you return the towel.

Yes, please specify this when booking.

Yes, the reception can arrange the rental of bicycles of all kinds.

Yes, you can take your bike to the room if you think it’s convenient.