See our Frequently Asked Questions


Our hotel does not offer free shuttle service from the airport. You can find information on low-rates transfers on the home page of our website

Children aged 0 to 1 year old stay free of charge.

Half board includes breakfast and dinner. Drinks for dinner are paid separately.

Reservations must be made through the website's online form. For changes or later cancellations, you will find a link on your booking coupon. If this link does not work, you can contact us by replying to the reservation confirmation by e-mail or writing to

The check-in is available from 14.00 on the day of arrival. If the room is vacant before this time, we can advance the check in. Check-out must be done before 12:00. If you need to postpone the check-out, please contact the reception. This additional stay is always subject to availability and may incur additional costs for you.

Yes, the concierge service is open 24 hours a day, seven days a week.

The minimum age to reserve or check-in on your own is 18 years.

There is a law according to which we have to charge a "sustainable tourism tax". The official price per person per night in a 4 star hotel from May to October is 3,30 €. From November to April it is 0,83 €.

The breakfast buffet is open from 07:30 to 10:30.

The evening buffet is open from 18:00 to 21:00.

Yes, at the reception they can offer you contact to several car rental companies.

Yes, the hotel has a small parking area for its customers and there is free parking in the streets near the hotel.

Yes, there are gluten-free and lactose-free foods as well as information on all foods. However, if you suffer from allergies or intolerances, please contact the chef of the restaurant to remind him.

The EIX Platja Daurada Hotel & Spa is just a few steps from the beach.

Yes, the hotel has a complete SPA and wellness center with heated pool, jets, cold pool, whirlpool, sauna, Turkish bath, solarium and relaxation or sports massages.

The SPA is open from 12:00 to 19:00, seven days a week.

The SPA facilities can be used by hotel guests for free. Massages are chargeable.

Yes, we have a small gym with everything you need to stay in shape.

Yes, we have a small supermarket for you to have everything you need during your vacation.

No, the main pool is not heated.

Yes, the hotel has several elevators.

Yes, there is a children's club and entertainment program for children with professional monitors.

No, you are not allowed to smoke in the hotel rooms.

Yes, there is a physical connection to the Internet. The reception staff will help you with the printing.

Yes, the rooms have these products so you do not have to take yours with you.

Yes, you can ask for them free of charge at the hotel reception.

Yes, please specify this when booking.

Yes, the reception can arrange the rental of bicycles of all kinds.

You can’t take your bike to the room. The hotel has a parking lot for your bike for 1€ per day.